Studio Policy

The following Studio Policies are applicable in the Pilates Studio - Palma Personal Training

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We advise our visitors:

  • Pleas arrive at least 10 minutes before your session!
  • Inform your trainer in advance if you have any physical problems, handicaps or injuries.
  • Please DO NOT wear clothing with exposed zippers and/or metal decorations as these can damage the apparatus
  • After each session, clean the mat or exercise equipment.
  • Full payment is due before the first day of your session, via our website (Clients Corner).

The following rules apply:

  • 10 session package for mat classes are valid for 13 weeks. 20 session package for mat classes are valid for 27 weeks.
  • 5/10 session packages for Private/Duet/Trio/ Quartet classes are valid for 12 months.
  • Prepaid sessions are not refundable and non transferable.
  • Cancellation policy: We require 48 hours notice for cancellations via the MindbodyOnline app/website, via telephone or in the studio. Your session is automatically charged if we do not receive the cancellation 48 hours in advance.
  • In case of Duet/Trio/Quartet sessions:
    If your Duet/Trio/Quartet partner has cancelled the session on time, you will be notified by the studio and you will have 3 options:

    1. You can reschedule your class.
    2. You can take a Private/Duet/Trio session.
    3. Or you may cancel the session.

  • Participation in the classes or private sessions is at your own risk. The Pilates Studio or the instructors will not be liable for any personal injury, loss or liability of whatsoever nature.
  • De Pilates Studio is not responsible for any damage to or theft of personal belongings.
  • Please be aware that for the purpose of providing the best service we can, as well as changes in legal legalization, our studio policy may change or update from time to time.
  • Any complaints must be submitted in written and send to the Pilates studio - Palma Personal Training.